Refund Policy

Effective Date: 01|03|2025

1. Introduction

At Technical Essentials Web and Application, we strive to provide a seamless shopping experience. This Refund Policy outlines the terms under which buyers may request refunds for purchases made on our marketplace.

2. Eligibility for Refunds

Refunds may be issued under the following conditions:

• Defective or Damaged Products: If the item arrives damaged or defective, buyers must report the issue within 48 hours of delivery.
• Incorrect or Misrepresented Items: If the product received differs significantly from the description or images provided by the seller.
• Non-Delivery: If the item is not delivered within the estimated timeframe and the delay is not due to buyer-related issues (e.g., incorrect address).
• Canceled Orders: If the order is canceled before the seller has processed and shipped it.

3. Non-Refundable Items

The following items are not eligible for refunds:

• Items marked as "Final Sale" or "Non-Returnable."
• Digital or downloadable products.
• Products that have been used, installed, or modified after delivery.
• Change of mind or buyer's remorse.

4. Refund Request Process

To request a refund, buyers must:

1. Contact the seller directly through the marketplace messaging system.
2. Provide supporting evidence (photos or videos) for defective, damaged, or misrepresented products.
3. If unresolved, escalate the dispute to Technical Essentials Customer Support at info@technicalessentials.store or call 0978464004.

5. Refund Processing Time

• Refunds will be processed within 7-14 business days after approval.
• The amount will be credited to the original payment method.
• Processing time may vary depending on the payment provider.

6. Seller Responsibilities

Sellers are required to adhere to the refund policy. If a refund is approved, sellers must initiate the process promptly. Failure to comply may result in penalties, account suspension, or removal from the marketplace.

7. Contact Us

For further inquiries regarding refunds, contact:

Technical Essentials Web and Application
Email: info@technicalessentials.store
Phone: 0978464004

By purchasing from our platform, you agree to this Refund Policy.